Hightail Phone Numbers and Emails

Toll-Free Number:

  • (866) 558-7363
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Customer Service:

  • (408) 692-7118

Hightail Emails:

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Hightail Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    68% phone 32% email
  • The best phone number to call Hightail is 8665587363. 95% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Saturday and Sunday.

  • People call Hightail mainly because of account, request for information, payments and charges.

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How to Contact Hightail Customer Service?

Most Popular Number:

(866) 558-7363
Total calls: 20 Last call: Apr 9, 2024

One of the fastest and most effective ways to address your issue with a company is to get in touch with the support team via phone. Hightail customer service phone number is 866-558-7363. Call this line to contact the support team in the USA. To reach out to the European customer care team, call 408-692-7118. Monday is the busiest day for contacting Hightail support team by phone.

For written communication, you can email the company. Hightail email address for customer service support@hightail.com. To get in touch with the business customer support team, drop an email at partners@opentext.com.
Looking for a job and would like to check out current career opportunities or submit a resume? Send your email to hr@opentext.com. Experienced HR specialists will assist you with any kind of inquiry.
To reach out to the legal department, send a message to dpo@opentext.com. If you are a representative of the media and need to address your press inquiries, send them to social@hightail.com or publicrelations@opentext.com.

The company is headquartered in Waterloo, Canada. Hightail address is Open Text Corporation, 275 Frank Tompa Dr., Waterloo, Ontario N2L 0A1, Canada. If you need to contact the company via regular mail, send your correspondence to this address.
In case you need quick assistance, contact the company via phone or email.

To contact the company regarding technical support on your account, please click the “Contact Sales” button at the bottom of the page. Then, click the “Please contact our support team” hyperlink and fill out an online form.
By clicking the “Support” button at the bottom of the main page, you will have a chance to choose between Hightail live chat and submitting a ticket to the support team. The chat is available 7 days a week from 2 am to 8 pm PT.

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Contact Information

Hightail Website:

Hightail Help Center:

Corporate Office Address:

Open Text Corporation
275 Frank Tompa Dr.
Waterloo, Ontario N2L 0A1

Hightail Rating Based on 7 Reviews

Rating details

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Exchange, Refund and Cancellation Policy
Customer service
Billing Practices
Diversity of Products or Services

Rating stats

Rating trend

Summary of Hightail Customer Service Calls

00:04 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hightail?

Account Question:

  • “Can't login”
  • “Express won't let my log in on MacBook pro”

Activation/ Cancellation Question:

  • “Cancelled subscription was charged automatically through pay pal”
  • “Cancel account”

Payments and Charges Question:

  • “Automatic payment went through even though I cancelled my account”
  • “Error in subscription and billing”

Request for Information Question:

  • “Need to learn how to download a recording”
  • “Questions in reference to a download”

Cards Question:

  • “Someone stole my credit card information and order something”

Other Question:

  • “Can't open my file that was sent to me on my iPhone”
  • “My file won't finish uploading and sending”
  • “Tech difficulty”



Hightail Inc. offers file delivery services. The company was founded by Ranjith Kumaram and Amir Shaikh in 2004. Its headquarters is based in Campbell, California, United States. There is also one more office in San Francisco. Hightail Inc. operates an online platform to send, receive, digitally sign and synchronize files. Customers can share photography, design, presentation files, artwork, and video. There are solutions for individuals and businesses. Customers can choose Lite, Pro, and Business packages. Hightail platform also offers the following options: visual versioning, comments, and preview. It is possible to try Hightail free of charge. Available payment options are Visa, MasterCard, American Express, and Discover.

Hightail reviews and complaints

Hightail is ranked 560 out of 6634 in Software category

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